Last updated: September 2026
okaycab ("we", "us", "our") operates the okaycab ride-hailing and logistics app and website (okaycab.in), including the separate OkayCab (rider) and OkayCab Host (driver) apps. This policy explains what information we collect and how we use it.
Name, phone number, and email address when you create an account. Pickup and drop location, and live location during an active ride, to match you with drivers and show tracking. For Host (driver) accounts: while online and during a trip we also collect background location, so nearby ride requests keep reaching you and riders can see your live position even if the app is minimized — this stops as soon as you go offline. Photos of identity and vehicle documents (Aadhaar, driving license, RC, insurance, number plate) submitted by Hosts for verification, and camera/photo-library access to capture or upload them. Emergency SOS contacts you type in yourself (never imported from your phone's address book) and their phone numbers, used only to dial them if you trigger SOS. Payment details, handled through our payment partner — okaycab does not store your card or UPI credentials. Device information and app usage data, to keep the app working reliably and to fix bugs. If you use fingerprint/Face ID login, the biometric match happens entirely on your device via its own operating system — okaycab never receives or stores your biometric data.
To connect you with a nearby driver, calculate fares, and complete your ride. To verify a Host's identity and vehicle documents before they can accept rides. To send ride updates, receipts, and safety alerts, and to act on an SOS trigger. To respond to support requests and investigate safety reports. To improve app performance and prevent fraud or misuse.
We share your name, phone number, and location with the driver or rider assigned to your ride, so the trip can happen. We do not sell personal data to advertisers or other third parties. We may share information with law enforcement if legally required.
Ride history and account information are kept while your account is active, and for a reasonable period after in case of disputes or legal requirements.
You can update your profile information from within the app. You can permanently delete your account and personal data directly from the app — Settings → Delete Account (rider app) or Profile → Delete Account (Host app) — or by writing to contact@okaycab.in. Deleting your account removes your name, phone, email, and login details immediately; ride and payment records are kept in de-identified form for accounting/legal purposes, as described above.
Questions about this policy can be sent to contact@okaycab.in or by calling +91 99399 81322.